We want customers to be satisfied with SchemaPilot. This policy explains when a refund is available for the SchemaPilot WordPress plugin, purchased as a downloadable digital software product, and how to request one.
Customers may request a refund within 14 days of their original purchase if the product does not function substantially as described on this website and in the accompanying documentation.
Because SchemaPilot is a digital product delivered instantly upon purchase, we assess refund requests individually, taking into account the reason provided and the actual use of the product.
To request a refund, contact our support team through the official support email and provide the following information:
Support email: info@spherewebmarketing.com
Refund requests are reviewed within a reasonable period. We may ask follow-up questions to understand the issue you experienced before making a decision.
Approved refunds are processed to the original payment method used at checkout. Processing times may vary depending on your payment provider or bank.
After a refund is issued, the associated license may be deactivated. Continued use of the plugin, or access to updates, may no longer be available once a refund has been processed.
Renewal payments may be canceled before the next renewal date. Customers should contact support or use the available account cancellation functionality to prevent an upcoming renewal charge.
This policy does not limit any statutory rights you may have under applicable consumer protection law, including any mandatory rights relating to digital content or distance purchases in your jurisdiction. Where mandatory law grants you rights beyond this policy, those rights apply.
If you have questions about this Refund Policy, contact us at info@spherewebmarketing.com or visit our Contact page.